5/17/2008 - I have purchased ECWZ Shopping cart software. However, I do not know where to get my license key. Please me know where to get this key?
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You can retrieve your license key at order history page or order tracking page in your order management area.
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3/9/2008 - What are my options if I want to charge credit card for my online store?
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Here are some examples along with the pros and cons on each approach.
1. Paypal Web payment standard approach.
Process, at the end of the checkout process at your online store, an order will be stored in order database first, then customer will be taken to the paypal.com to pay. Once they have paid the payment, paypal.com will issue a signal to call a URL from your website to update the order status and send out order update email.
Pros: It is low cost way as paypal only charges you 3% of the transaction fee if you have business account and does not charge commission if it is regular account (subject to monthly charging restriction).
Cons:
a, All the payment are taking care at paypal.com instead of within your own web site.
b. If customer choose not to pay at the end of order checkout, an order with pending status would still be stored.
c. If customer did pay at paypal.com at the end of order checkout but if there is internet interruption from paypal.com to your web site at the very moment, then order status might not be updated and paypal might not send the signal one more time.
2. Offline Credit Card Payment.
Process: At the end of order checkout, an order with credit card detail will be stored in order database. Then as store owner, you will need to go to store admin -> order management and charge the credit card with any kind of charging tool (either real credit card charing terminal or paypal.com).
Pros: Your customers do not need to pay the payment at third party (paypal.com, at least they do not see this information). And if you have your own charging terminal, it's a good way to save the fee for online payment gateway.
Cons. Everything is manual work.
3. Real-time credit card payment through payment gateway.
Process: At the end the order check out, your web site will charge the credit card and if the credit card is not valid, it will bring your customer back to the credit card detail page for them to input credit card information again. If credit card charge goes through, then order status will be updated and order will be stored as paid status.
Pros: You do not need to worry about order containing invalid credit card information and everything is automated.
Cons: Higher fees you will need to pay for online merchant account and payment gateway access fee.
Example, authorize.net, paypal web payment pro.
PS. With paypal web payment pro, there is monthly service fee and you will need to apply with your paypal account to get approved first.
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10/11/2007 - Does ECWZ cart require any other third party components?
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Yes, ECWZ cart is built on the classic asp technology. That is why it requires couple different (but very commonly offered by different hosting companies) COM objects. Here is the list for the required objects: - MSXML 4.0
- VBScript v5.5.xxxx (or later).
- Microsoft Data Access Components v2.7
At least one of the following email component:- CDONTS
- ASPMAIL (SMTPSVG)
- ASPEMAIL 5.x
- CDO (CDOSYS)
- JMAIL
Optional Component: - ASPUPLOAD 3.0 or later for digital download delivery.
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ASPENCRYPT 2.0 or later for alternative encryption method.
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8/18/2007 - I am getting "Ship To First Name is required" when using authorize.net payment, what can I do to fix this error?
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To fix this error please try the following steps:
1. Simply log into your authorize.net account (admin section)
2. Click on "settings and profile" in the auth.net admin screen
3. Go to the "payment form"
4. Go to "Form fields"
5. Check and make sure you do not have "shipping first name required" enabled.
By following these steps, it should fix the problem.
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6/25/2007 - Where do I see the category hierchy in my store front:
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Category hierchy will only be displayed when you are browsing categories list that has no product assigned (parent category).
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6/20/2007 - How do I control what products to show up in the default home page?
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When you have one or more product(s) to be enabled as "featured items" (along with active and non-hidden), then these items will be displayed at the default home page. However, if none of the items is configured as "featured items", then the default home page will show all the active and non-hidden items.
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6/20/2007 - Does the Google Checkout Module supports any of your real-time shipping module?
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Due to the limitation of Google Checkout design, our Google Checkout module currently does not support real-time shipping rate.
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6/20/2007 - If I am not shipping off from Canada, can I use Canadian Post real-time shipping rate?
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If you are not shipping from Canada, then you cannot use canadian post real-time shipping rate module.
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6/20/2007 - Can I use Canadian Post real-time shipping rate to ship international shipment?
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Yes, Canadian Post Real-time shipping rate module does support international shipment.
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6/20/2007 - Why am I getting the 'Digital good purchase. $0.00' during the checkout Step 2?
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Here are the reason why you are getting 'Digital good purchase. $0.00' as the shipping method.
1. You could be selling downloadable goods.
or
2. Your total product weight is 0 during checkout.
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6/20/2007 - Why am I getting the 'Shipping Destination Not Found. Shipping cost will be added later. $0.00' during the checkout Step 2?
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This error means none of the shipping rule is found in the shipping method search. For a shipping rule to apply during shipping method search, the shipping zone needs to match with the shipping destination zone and the total price needs to fall in between the "from price" and "to price" (if the shipping rule is based on total price) or in between "from weight" and "to weight" (if your shipping rule is based on the total product weight".
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5/9/2007 - What's the difference between the ecommerce wizard at webhost4life.com and ECWZ Cart?
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The eCommerce wizard webhost4life provide is a modified ECWZ cart v1.1 application that basically let all the users using one server application. It is a subscription based solution for people who do not want to spend too much to start their online web store ($12/yr). With webhost4life's solution, you will not have any customization room for your online store besides modifying the style sheet of the default skin. And you do not receive source code and you do not own the source code.
With ECWZ Cart, it is one-time payment and you own the source code (fully open sourced) after the purchase. There are also couple more features from our ECWZ v1.2 that are not included in eCommerce Wizard at webhost4life.com. If you have more question regarding the difference, feel free to contact us at Info@ecwz.net.
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5/9/2007 - If I have an existing eCommerce wizard site at Webhost4life.com and I want to buy ECWZ Solution, how can I migrate my existing setting over?
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If you currently have an eCommerce wizard site with webhost4life.com (using ECWZ version of ecommerce wizard) and you would like to buy our ECWZ Solution, we will migrate your data over with one-time $50 dollar. This is a discount price of the regular migration fee ($100 dollar/hr).
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4/5/2007 - To use the Add-On Module Paypal Web Payment Pro, after we apply for the web payment pro account with paypal and install this add-on module, what do we have to do in order to get everything setup?
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For the Ecommerce Wizard's add-on module paypal web payment pro, after your web payment pro account's approved by Paypal, you will need to go through "request API Credential".
Once you are there, you need to choose "API Signature" and agree with API term and condition before you can proceed.
For more information, please visit
https://www.paypal.com/IntegrationCenter/ic_certificate.html
We are taking the API Signature approach with SOAP. Therefore, you do not need to install any certifciate or Paypal SDK.
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3/31/2007 - I want to use USPS real-time shipping rate module, what do I do to get the USPS account and be able to communicate with the USPS server?
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After you purchase the USPS real-time shipping rate module, you need to apply an account at this URL in order ot use the USPS web tool:
https://secure.shippingapis.com/registration/
When USPS activated your account, you need to email them and tell them to switch your account to production mode as all the newly activated accounts are allowed to communicate to their test servers only. When you send them the email, just tell them you are using the ECWZ classic ASP cart as the third party tool and you are ready to change your account to production mode.
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1/15/2007 - Do I need an SSL certificate in order to setup my store?
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Technically, you do not require an SSL certificate in order to complete any transaction. However, we highly recommend you to obtain an SSL certificate (or simply use the share SSL certificate from your web hosting company) to protect transaction between web server and cliet's browser.
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1/15/2007 - What type of operating system / web server is required to run ECWZ Cart?
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Any version of Microsoft Windows with IIS 5.0 (or later) installed will do the job.
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1/15/2007 - Does ECWZ Cart require my host to have parent path enabled?
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Yes, ECWZ Cart requires your host to enable the parent path. This should be enabled by most web hosting provider (including our preferred host webhost4life.com).
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1/15/2007 - Do I get a merchant account with ECWZ?
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No, ECWZ offers couple different payment gateway that can talk to your merchant account.
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1/15/2007 - If the payment gateway supported by my merchant account is not currently supported by ECWZ, what can I do?
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Just send this request to ECWZ, Inc. We will setup a module that can work with the payment gateway offered by your merchant account.
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1/15/2007 - What do I get if I purchase a skin template from ECWZ?
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You will entire set of skin-template for your site including all the modules. That way, if you are purchasing any modules from ECWZ, you do not need to recreate the skin template files for the module you purchased.
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1/15/2007 - I want to purchase ECWZ cart, however, I am not sure how to install it. Can ECWZ's support help me on the installation?
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Yes, we can help you for the installation with one-time $75 dollar.
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1/15/2007 - Can I use my ECWZ cart on multiple domains?
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Each ECWZ cart license is only valid for one web site. If you want to use it for multiple web sites, you will have to purchase multiple copy of licenses.
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1/15/2007 - What happen if I get caught using multiple domains on one copy of ECWZ cart without purchase any additional license?
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ECWZ, Inc reserve the right to prosecute any company or individual who disregard our license agreement. Please note that by using ECWZ, Inc., you are bound by the laws of United States which were agreed on download and installation.
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1/15/2007 - Is ECWZ secure?
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Yes, our shopping cart has integrated with ASPEncrypt COM Object's ability to securely encrypted user passwords and customers' credit card information. We have also structured our shopping cart with the ability to use either dedicated SSL certificate or share ssl certificate. With the ssl certificate, the data transmission from your web server and customer's client pc are all securely encrypted.
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1/15/2007 - I have problem and where can I get support?
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You can use our online helpdesk system or email our support directly. We will help from in either method.
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1/15/2007 - What is SSL (Secure Socket Layer)?
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Secure Sockets Layer (SSL) technology encrypts information from a customer's PC to your website. SSL is implemented using what is known as digital certificates that bind an identity to a pair of electronic keys that can be used to encrypt and sign digital information.
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1/15/2007 - Do I Need SSL?
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It's totally up to you.
If you are planning to take credit card information using ECWZ cart, then you probably do. Internet buyers will only trust their credit card information if they know they are securely transmitted.
But you may not need to buy a digital certificate. Many web hosting companies let you use their digital certificate for free or for a small charge. Check with you web hosting company.
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1/15/2007 - Can ECWZ staffs check and see if my site is secured?
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Yes, we can offer private consultation service and go through your web site and see if there's any security problem with your site.
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12/21/2006 - What type of back-end database system does ECWZ cart on classic ASP support?
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The default downloadable installer is designed to setup on sql 2000, sql2005, and Microsoft Access database (it came with an Access database). However, you can easily reconfigure this shopping cart to connect to any kind of database back-end as long as your database system supports the basic SQL operations such as INSERT, SELECT, UPDATE, DELETE.
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12/21/2006 - What does it mean by "open source" ?
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Open source means we will give you all the source code and you can fully customize this shopping cart to fit your needs and requirements. We also offer programming consultation that can provide the customization you need for your requirements.
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12/21/2006 - Is ECWZ Cart search engine friendly?
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Yes, our shopping cart is search engine friendly as we provide you with customizable meta tags, titles, and the ability to generate static HTML pages.
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12/21/2006 - I have an existing site, can ECWZ cart be integrated into my site?
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ECWZ cart is designed to be designer friendly. You can simply edit/modify the template skins file with any kind of html editor application and it will not affect the ECWZ cart in anyway.
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12/21/2006 - Will ECWZ Cart run on my current hosting companies?
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ECWZ cart will run on any type of Microsoft hosting platform. However, it does not run on Unix/Linux based hosting platform. We recommend Webhost4life.com as web hosting company.
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11/23/2006 - My friend modified my ECWZ Cart files and it is no longer working now. Can you fix my ECWZ Cart for me?
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Unfortunatley, we do not provide free support if your ECWZ Cart is modified in anyway (unless it is modified by our programming team). However, if you remember the files that got modified, you can log into your account at http://www.ecwz.net/corporate/login.asp and re-download the ECWZ Cart files. You can take the original files and overwrite the modified files.
Note: Prior to overwrite any files, we strongly recommended you to make a full backup of existing files.
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11/23/2006 - After I purchased my ECWZ Cart or any modules/skins, how many days do I get to download them and how many times can I download time?
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After your order status changes to "completed", you will have 90 days to download any digital items you purchased at ECWZ. And you will have no restrictions as far as the number of times you get to download the items.
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